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Thank you for choosing KINZ BOX — your go-to destination for mobile and tech accessories. We’re committed to providing a fast, reliable, and smooth delivery experience. Please review our updated shipping policy below:

Delivery Methods

We offer the following delivery methods for your convenience:

• 📦 FREE Delivery For Orders Over 20 JOD 🇯🇴

Delivery Times

Please note that we do not process deliveries on Fridays.

Delivery times are estimates and may vary based on location, product availability, or customization requirements.

Order Processing Time

Orders are processed within 1-2 business days. Orders placed during weekends or holidays will be processed the next business day.

Shipping Costs

Shipping fees are based on the delivery location and total order value. Free delivery is automatically applied at checkout for orders 20 JOD and above.

International Shipping

At this time, we do not offer international shipping. Our delivery service is currently available only within Jordan.

Shipping Delays

While we do our best to meet the estimated delivery windows, external factors such as weather, traffic, or carrier delays may affect timing. We’ll always keep you informed in case of any delays.

Still have questions? Feel free to contact our support team or call us at 0799125665.

At Kinz Box, we aim to provide top-quality tech accessories and a smooth shopping experience. If you're not completely satisfied with your purchase, please review the return and refund guidelines below.

📦 Return Eligibility

You may request a return within 1 day of receiving your order.

To be eligible:

• The item must be unused, unworn, and in its original packaging with all tags intact.
• You must provide a proof of purchase (receipt or order confirmation).

To start a return, contact us at support@kinzbox.net. Once approved, we’ll send you:

• A return shipping label
• Instructions on how and where to send your package

❗ Items returned without prior approval will not be accepted.

🚫 Change of Mind Policy

If you change your mind or no longer want the item without any defect or issue, we’re unable to offer a return or refund. Please review your order carefully before placing it.

💳 Orders Paid Online

For eligible returns:

• A full refund will be issued to your original payment method within 10 business days after inspection.
• Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days pass without a refund, contact us at support@kinzbox.net.

💵 Cash on Delivery (COD) Orders

For Cash on Delivery orders:

• If the product was damaged, incorrect, or defective, we will cover the return shipping.

🔄 Exchanges

If you need a different item:

• Please initiate a return (if eligible), and once approved, place a new order separately.

🛠️ Damaged or Incorrect Items

Please inspect your order on arrival. If your item is:

• Damaged
• Defective
• Incorrect

Contact us within 24 hours at support@kinzbox.net with photos so we can resolve the issue quickly.

🚫 Non-Returnable Items

We do not accept returns for:

• Used or opened items (e.g., screen protectors, cables, etc.)
• Custom or personalized products
• Gift cards
• Items marked as Final Sale

If unsure, reach out before placing your order.