Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

We accept Cash on Delivery, Visa, MasterCard, and secure online payments. You can choose the method that suits you best at checkout.

Yes! You can reach us directly via WhatsApp or phone at 0799125665 — we’re happy to assist you with any inquiry.

Delivery is 2 JOD across all regions in Jordan. Orders 20 JOD or more qualify for free delivery — no promo code needed!

Orders are typically delivered within 1–2 working days inside Amman and 1–3 working days in other governorates.

Yes, we accept returns or exchanges as long as the product is in its original condition. Please review our Return Policy for full details.

Simply add the product(s) to your cart and proceed to checkout. Follow the on-screen steps to enter your info and choose payment and delivery options.

Yes, Cash on Delivery is available for all products unless otherwise stated.

You’ll receive a confirmation SMS or WhatsApp message once your order is placed, followed by another when it’s shipped.

Yes! Many of our products can be customized. Just check the product page for customization options or reach out via WhatsApp.

Please contact us within 24 hours of receiving your order. We’ll make sure to replace it or resolve the issue as quickly as possible.

Yes, we deliver nationwide across Jordan, including remote and rural areas.

You can cancel or edit your order within the first hour of placing it. Just message us immediately via WhatsApp: 0799125665


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